Disruptive Behavior in Healthcare: Identifying It and Addressing the Risks

Disruptive behavior undermines the relationships, communication, and teamwork needed to provide high-quality patient care. It can precipitate clinical errors, and it can lead to dissatisfaction for both patients and staff. Further, disruptive behavior can be costly as a result of expenses associated with employee attrition, coverage duplication, administrative costs, suboptimal care, and liability exposure. This program will help the learner understand how disruptive behavior affects patient care and professional practice. It will also help learners identify possible disruptive behaviors in themselves, peers, and staff. Effective strategies are presented in this program to assist in addressing disruptive behaviors to minimize any potential risk.

Complete Program

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